I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
“Awful. Waited 2 hours to pickup the car and called in to customer service and was HUNG UP on. SHAME!”
About FOX RENT A CAR:2.0/10
NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.
I have rented a few times with Fox. They always have a nice shuttle driver and the shuttle is always a short wait. I expect a line when I arrive because of the bargain pricing. I am prepared when I get in line with a credit card that accepts the normal sales tax, airport tax, extra driver fees, and the authorization hold charges. Be smart read the fine print and be ready with the right card and bring your insurance paperwork. I had no pressure for add ons ever. The cars were great. I always fill it up before drop off because I know every rental will charge 7$ a gallon if I dont. Get smart and Auto rental at Fox or anywhere will be fine.
I found a car last minute with Fox through Easyrentcars.com that was half the price of the other options.
THE GOOD:
-Price was right.
-Staff were easy to work with and friendly.
-They didn't have the car I had reserved, but they gave me an upgrade.
THE NOT SO GOOD:
-My car smelled strongly of smoke. If I was in a smoking car, I would have liked to have known that before.
-The check-in process could have been clearer. I waited 10 min behind people getting cars, before someone announced all I needed was to drop the keys with the front desk. It would be nice to have a car dropoff agent.
About QEEQ:10.0/10
Found a last minute rental for half of what any other deal site or rental company offered! Easy booking. I will use again!
Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.
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Customer Service
Way too long of a wait
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