The car return location at Charles de Gaulle Airport has changed to the T2F parking lot. We circled around the airport several times but couldn't find the correct spot until we called the car rental company for help. When renting the cars, the staff told us both vehicles (same model Peugeot 5008) required diesel. In reality, one needed diesel while the other required 95-octane gasoline. Nobody informed us of this, and it wasn’t indicated on the fuel caps. This led to us refueling incorrectly and being charged over 20,000 yuan.
Initially, the order was confirmed in France, but the pickup location was very far. When I almost arrived, they suddenly informed me that there were no cars available, and I had to call them to find this out. Are you kidding me?
Because I didn't buy the staff's insurance, they kept threatening that the app's insurance is different from theirs. They said any damage would cost 1000 euros, and in the end, they even checked the undercarriage, found a damage, and charged me 1000 euros.
Excellent service! The staff spoke good English and had a great attitude. They helped solve many issues.
About QEEQ:10.0/10
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