We were disgusted at the counter service. The First Lady Oliva was good and we upgraded car 10euros a day x5 and were told we had a Volkswagen which was being sent over. This was at around 12.20 By 13.30 no car had arrived. A lot of people had been waiting long time. We asked and we told someonelse had taken our car! They found instead a Renault Segesta with a sat Nav that did not work. Had we not asked would still be there. Finally drove away at 2pm. My Husband was chairing important meeting which he missed as result of Thriftys inefficiency.paid extra 10 euros too for him to drive. Think thrifty as a sign of good Will should refund at least 50.00euros to compensate for Husband missing meeting. We use car hire abroad frequently but Thrifty would think twice before using them again so let’s have some good will on their side.
The car broke down on a major highway. It was terribly dangerous and we had to be extracted and then I was charged for the extraction. I was then given the same type of car when I asked for a standard I was told I would have to pay more after what we had already gone through.
I will be contacting the company and have put a hold on my credit card payment.
Thrifty were overrun with people trying to collect cars. Took 20 mins to get to the front of the queue and then 20mins before the car was delivered , after being told fine mins. Part of the Hertz franchise at Dublin, their customers faired a little better
Women very rude at the desk - we had paid what we thought was for the car through easy car however it wasn’t so ended up paying a further £200 at the desk when we got there which was a big chunk of our spending money !
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