The Hertz location is quite large, clean, and well-lit. The process of picking up and returning the car is quick. Just be aware that Italian English has some accent and intonation quirks, so you might need a moment to understand, haha.
I have a Hertz Gold Card, which made the pick-up process quick and efficient. However, since QEEQ couldn't link my account, the staff had to spend some time re-doing it.
“Not a bad driving experience for out Europe trip.”
About Hertz:7.7/10
The staff were very helpful, I couldn’t fault them.
The car was in good condition, it did have quite a number of dents and scratches and the air conditioning did not work. We were in Italy during summer and at 35 degrees temperatures it got very hot and sweaty in the car. The car wasn’t as clean as I would have expected it to be either. Otherwise mechanically the car was sound.
Overall it was a good driving experience in Europe.
About QEEQ:8.0/10
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Customer Service
not good
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