BAD EXPERIENCE WITH THE CAR HIRE - CASE STILL OPEN
P.Mangiarini
Italy
Reviewed: Tue, Aug 6, 2019
About Locauto:3.3/10
Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was:
- unable to read the card correctly
- unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients.....
So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude
The website promised a car of the same class, but despite available cars, they gave me a lower-class vehicle. I specifically asked the person in charge of car pickup, and he said my order was for a class-F Golf. If I wanted a VW T-Roc, which is also class-F, I needed to pay extra. He told me to talk to the front desk for car allocation issues, but I didn't have time. When changing cars, I had already paid over 80 euros for one-way fees, but in Naples, I was charged another 180 euros, including over 60 euros for fuel. The remaining 120 euros also included some one-way fees and other service charges. I had no choice but to pay. Again, I was told to communicate with customer service. My flight was about to depart, so I had no time. In short, it was a very bad experience.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
BAD EXPERIENCE WITH THE CAR HIRE - CASE STILL OPEN
Relevant Reviews on Locauto in Italy
Vivien Eliot
-
-
-
-
View more >Faithe Finger
-
-
-
-
View more >Venus Wells
-
-
-
-
View more >Valerie Stilwell
-
-
-
-
View more >Eileen Eveline
-
-
-
-
View more >