Counter staff at KLIA were missing...both went for lunch and kept us waiting for half hour even though we were there on time. They said we had no booking till we found it on a sheet of paper with flight details given. They were not polite and should have apologised instead of being rude.
We got a Nissan 5-seats X-trial instead of the Honda CRV 7seats we ordered. The car seats are full of stains, especially the back row, don't even feel comfortable placing our personal belongings on it. Fortunately, no one needs to seat in the back row. The customer service was better than expected after reading many negative comments about them online. No proper instructions on drop-off point, the staff said to search KLIA airport blok D in google maps but it cannot be located!
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