Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints.
Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
Like: Love the car provided. Clean, good condition. Dislike: Far place for pick up. But shuttle provided.
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Relevant Reviews on ACE Rental Cars Sydney Airport
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View more >Dislike: Far place for pick up. But shuttle provided.