“Frustrating, unexpectedly expensive, and deceitful.”
About Interrent:5.7/10
Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.
“A blip with inaccurate paperwork but otherwise very good.”
About Interrent:8.0/10
Would have been an excellent experience if the paperwork had not informed us to wait for the shuttle bus!
We stood for 30 minutes then called the telephone number on the paperwork (which didn't work!) When we finally got hold of a member of staff they informed us that we needed to go to the Gold Car desk in the terminal.
The gentleman at the desk was most apologetic that we had been stood for nearly an hour waiting! (Not his fault)
Please get paperwork right in future. This was most frustrating for us at the start of our holiday.
About QEEQ:8.0/10
Sort paperwork so that it has accurate information and telephone numbers that work!
Inter rent staffs:
- lied to me about the amount of the deposit ( said 1400€ rather than 1089€) and the time they’ll hold the deposit (28 days rather than 5) to sell me a insurance.
- they changed my ”full tank to full tank” contract, already paid, for a “flex” contract with extra fee.
- Told me the insurance I bought when I made the reservation was not really covering the car.
Car was fine. Very disappointed about the extra charge.
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