There was a delay of around 30 minutes for the vehicle.
It had some marks on it which were duly noted by staff.
Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost.
The staff member looking after us was excellent.
The car provided was very new, a 2024 model. However, I don't recommend this company because if you don't choose the zero excess full insurance, they require an extremely high deposit (I didn't encounter this issue at other companies, nor was I informed about it beforehand when booking). Additionally, the deposit refund process is extremely slow. Other companies usually refund within a few days to a week, but it's been over two weeks since I returned the car and I still haven't received the refund.
Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
About QEEQ:10.0/10
I think it was not much different from other booking sites. Don't know what the price protector is.
Having rented cars abroad before and come across rogues in this industry who bang on extras at the counter & invent damage, it was so refreshing to deal with a company who were efficient, courteous and above all, trustworthy ! I will definitely use them again !
Like: Friendly and helpful service Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
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View more >Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins