More expensive than shown

I'd never use them again, always stick with the more reputable companies. They were quite shady when I entered the office- closing the door while they spoke to each customer individually for example and turned out to be £40 more expensive for a day hire than the other companies that looked more expensive initially. This is because they have a 100 mile a day limit, after that you pay .30p per mile. They also block £1600 for car damage and fuel- my cc limit isn't that high so I had to pay a minimum of £37 to reduce it. Never had to do that with any other company, and I hire cars a lot. Also found out that the workers get commission on everything including damage to your car so they're highly motivated to charge you more in any way they can. I heard that in their training they are told- get the ones off the plane, they're too tired to make good decisions and tell them they need things they strictly don't. So terrible company, all of that really spoiled the beginning and end of an otherwise lovely day trip.

Great service and superfast. No issues at all!

Annoyed with the excess, policy, cost me more to reduce the excess than the weeks hire. Your policy of blocking the entire excess is not a way of encouraging repeat business. I have an annual policy for covering any eventually. In hindsight I should have left the office and lost the115 pounds instead of reducing the ecxess. I was left feeling robbed and foolish.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

More staff at the counter (there was only one person) would have shortened the wait. A street address would have helped the sat nav find the drop off location. £1800 hold on my credit card for up to 28 days is excessive and will stop me from using this company again