I was told in my country that all necessary documents for vehicle border crossing were prepared, but upon arrival, I was informed that the documents were not ready due to missing materials.
The car had over 200,000 kilometers, full of scratches. The tire pressure warning was on when I picked up the car; the staff said it was not an issue, but the left rear tire was flat the next day. There was a pump in the trunk, and I had to inflate the tire daily.
“It was a nightmare. Pls check and give me a FULL REFUND.
I have proof of conversations to supplyer”
About SURPRICE RENT A CAR:2.0/10
It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took
Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help.
I NEED A FULL REFUND AND COMPENSATION.
ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.
Originally booked a Toyota Prius, but the staff provided a free upgrade to a Mercedes E350. The car had been thoroughly cleaned, was very clean, had plenty of power, and offered a great driving experience.
The airport pickup was punctual, and they confirmed the return one day in advance via WhatsApp. I had seen comments saying you need to wash the car before returning, but I asked the staff and they said it wasn't necessary, with no additional charges. The deposit was refunded quickly, the very next day. Originally booked a PRIUS, thinking it would be more reliable and a hybrid, but they actually provided a Scion. It had some minor modifications and looked quite stylish. However, due to historical fuel issues, the car had some small problems—the non-power steering made driving a bit tiring. Still, it was a unique experience.
Very satisfied. The attitude was great and they patiently explained how to use the car's facilities. The car condition was good. I rented a Fit but got a Prius hybrid, which is very fuel-efficient.
“It is very wonderful experience to rent a car with Surprice Rent A Car”
About SURPRICE RENT A CAR:10.0/10
I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.
The car was picked up around noon, and there was a slight wait. The staff were diligent and responsible, and they helped upgrade the car model. Overall, the car was relatively clean, but in the following days, the speedometer kept flashing 'Brake,' which was a bit unsettling. The rental company actively communicated to address the issue. Returned the car at the scheduled time, and since it was Sunday evening, there was a brief wait for the staff to arrive. They conducted a thorough inspection of the vehicle. Also, I recommend using a local navigation tool, as Google Maps doesn't provide speed limit warnings, which led to a speeding fine.
Extremely dissatisfied due to the rental company's negligence, which caused the border crossing documents to become invalid, resulting in the vehicle being detained at customs. There was no compensation afterward, and the issue was not resolved by the rental platform. Very disappointing.
The condition of the car when received was worrying, especially since we were renting it for over ten days. 130,000 kilometers, many scratches on the car, the maintenance reminder light was always on, and the left headlight was not functioning.
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