Find Your CARWIZ Car Hire at Izmir Airport

CAR RENTAL REVIEWS ON CARWIZ AT IZMIR AIRPORT, ADB

Average rating on CARWIZ at Izmir Airport: 5.5 /10

William Bertha

Turkey

1 days rental

Reviewed: Wed, Nov 27, 2024

About CARWIZ: 2.0 /10

Extremely poor experience. 1. The location for completing the rental paperwork is very far from the actual car pickup spot, requiring over 10 minutes of walking to get there. After finally finding an inconspicuous corner in the parking lot where the cars were, we were informed that there was an issue with the paperwork and were told to return to the paperwork location ourselves to sort it out. We asked why they couldn't resolve it over the phone, and after much back-and-forth they finally managed to fix the issue. 2. The fuel tank of the car was not full when we picked it up, with only 1/8 of a tank, which violates standard rental procedures as cars are usually delivered with a full tank. When we returned the car, we ended up overfilling it to at least 1/2 a tank, as it was difficult to precisely refill to 1/8. 3. Most infuriatingly, the company charged us a €500 deposit at the time of rental, promising to refund it within 30 days. However, even after 60 days, the deposit still hasn't been returned, while my friend's deposit at another company was refunded within a day after returning the car. We’ve repeatedly contacted this rental company, and they've kept saying the refund would be processed soon, but nothing has been resolved. Is this company bankrupt or no longer operating? We have no idea when this will be resolved. It's completely outrageous—avoid this company at all costs! Choosing them was a nightmare!