The vehicle was relatively old. It's recommended to purchase insurance. While driving, a stone hit the front windshield. Since I didn't buy insurance, I had to pay 10,700 THB. It was very frustrating.
From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.
1. Vehicle malfunction and delayed assistance On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).
2. Unjustified claims and poor attitude On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.
I raised the following concerns: • The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate; • How could I, under normal driving conditions, possibly affect or damage the interior side of the grille? • During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)
One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.
Overall This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.
1. The vehicle was old and had a faulty battery, making it impossible to start. The repair process took too long, leaving the family stranded outside. I had to arrange for the elderly and children to take a taxi back to the hotel while I waited at the location for approximately 3 hours. The issue was temporarily resolved late at night, allowing me to drive back to the hotel. 2. Thinking the problem was fixed, I planned the next day's trip, only to encounter the same issue of not being able to start the car again. The entire schedule was disrupted, and I had to wait for the rental company to send technicians to replace the battery before it was resolved. 3. The car company’s location, phone number, and the temporary contact provided by the platform were incorrect, making the return process extremely difficult. Communication issues forced me to seek assistance from multiple locals before resolving the matter, which caused further delays. The platform staff were proactive in addressing the issues, which I greatly appreciate. However, the rental company's staff showed no attitude or response regarding the inconvenience caused by the vehicle problems.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Gabriel Frances
-
-
-
-
View more >Rupert Sophy
-
-
-
-
View more >Burton Brook
-
-
-
-
View more >Tina Robbins
-
-
-
-
View more >Hilary Rusk
-
-
-
-
View more >Judith Gracie
-
-
-
-
View more >Maggie Barnard
-
-
-
-
View more >Oliver Penn
-
-
-
-
View more >Yetta Twain
-
-
-
-
View more >1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).
2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.
I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)
One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.
Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.
Lynn Surrey
-
-
-
-
View more >Jerome Stephen
-
-
-
-
View more >Clark House
-
-
-
-
View more >Marcus Grantham
-
-
-
-
View more >Kent Stephens
-
-
-
-
View more >2. Thinking the problem was fixed, I planned the next day's trip, only to encounter the same issue of not being able to start the car again. The entire schedule was disrupted, and I had to wait for the rental company to send technicians to replace the battery before it was resolved.
3. The car company’s location, phone number, and the temporary contact provided by the platform were incorrect, making the return process extremely difficult. Communication issues forced me to seek assistance from multiple locals before resolving the matter, which caused further delays.
The platform staff were proactive in addressing the issues, which I greatly appreciate. However, the rental company's staff showed no attitude or response regarding the inconvenience caused by the vehicle problems.
Joyce Bradley
-
-
-
-
View more >Angela Perkin
-
-
-
-
View more >Montague Dorothea
-
-
-
-
View more >York Murray
-
-
-
-
View more >Mortimer Adams
-
-
-
-
View more >강경주
-
-
-
-
View more >Hot Destinations For ASAP
Pay for Car Rentals with Crypto