The service desk is located in the arrivals hall at the airport, making it easy to find. The process was completed quickly, and we picked up the car at 8 a.m. The staff was well-prepared. After completing the paperwork, someone escorted us to the car, which was parked right outside. The vehicle was new, clean, and the staff helped install the child safety seat.
Return: Be sure to remember the return location and contact number. The location is important because there are many forks near the rental car area at Bangkok Airport, making it easy to take a wrong turn; follow the navigation. The contact number is for calling the staff 10 minutes in advance so they can meet you for the car return. However, when we called, no one answered, so we went straight to the counter at the site. The return process was very fast.
Overall, it was an excellent experience—fast service, good car condition, and no pushy upselling. Highly recommended!
Good service attitude, easy pick-up and drop-off process. However, returning the car at Don Mueang Airport was very inconvenient; it took nearly 90 minutes and several loops to find the drop-off location due to heavy traffic.
Rented for seven days, the car's floor had some dust when returning, and they insisted it was cigarette ash. People returning cars are often in a hurry to catch flights, so there’s no time to argue with them. They deducted 3280 baht unfairly. I will never rent from this company again.
The store closes at 9 PM, so if your flight is delayed, you're on your own. There‘s no staff available, and the customer service just keeps passing the buck.
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