“سيئىة مع هذه الشركة من حيث السيارة ردئة ومكان الاستلام والتسليم سيء وكذلك عامل الاستلام والتسليم علي”
About Autounion:5.0/10
نعم هذه الشركة لا يوجد عندها مكتب سيارات بالمطار يأتي الموظف لاستقبالكم بالمطار والتواصل معك بالجوال وقد تجده وقد لا تجده وايضا الاحظ عليه محاولت أخفاء عيوب السيارة لتحاسب عليها ما لم تنتبه له
About QEEQ:8.0/10
لا يوجد .........الا عدم الاهتمام بالعميل بعد انهاء الاجراء في تسليم السيارة حيث يوجد بعض المشاكل في التسليم
The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue.
We agreed to be picked up at 7:30 am at Terminal 3 of the airport with a sign, but we didn’t see anyone from the rental company. We only got picked up at 9 am after contacting the booking platform. We purchased unlimited mileage, confirmed by the platform at $10 per day, but it turned out to be $15 per day at the rental counter. Although we had no accidents or damage throughout the trip, during car return, they claimed there was a mark at the bottom corner of the car door, which was hard to notice, and charged us $200. We felt it was intentional extortion.
There was no one holding a sign to meet me at the airport exit. I called and they said they would arrive shortly, but they didn't have a sign. It took 40 minutes before we finally connected.
Both the pickup and drop-off processes were very smooth. The staff was quite friendly and didn't try to create any trouble. However, the car was very old. Even though it had only 70,000 kilometers, it felt like it was falling apart. That said, cars on Egyptian roads are generally in poor condition, so ours might have actually been decent in comparison.
The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?
The entire experience was very bad. If you need to rent a car in Cairo, be extremely cautious with this company. The fee calculation was confusing, and it was unclear if the issue was with the car rental company or the platform. At pickup, the staff claimed they had not received the rental payment and requested to charge the card again, along with a $2000 deposit. This resulted in us double-paying both the car rental company and the platform. Additionally, the staff aggressively promoted a $500 insurance and stated they were unaware of the insurance we purchased through the platform.
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