Avoid this company at all costs! Cheap doesn't mean good. While the rental price is low, there are hidden traps. As shown in the picture, they claimed the car was dirty and insisted on charging a €50 cleaning fee. It's like robbery. I offered to use wet wipes to clean it myself, but they refused, saying the car inspection at the return location is what matters. After renting many times, this is the first time I've encountered such a dishonest practice.
Here’s a polished version of your feedback for posting on a third-party website:
I had a disappointing experience with RentalPlus regarding their airport pickup service at Milan Malpensa on February 29, 2025. Upon arrival, I followed the provided instructions and called their office, where a representative directed me to Arrival Gate 5 and asked me to call back for pickup. However, after reaching the designated location, my repeated calls (at least 15 attempts) went unanswered.
Left without assistance, I had to arrange my own transportation via Uber to their office, costing me €30. When I arrived, their staff acknowledged the issue and suggested I reach out for a refund, but I have yet to receive any resolution.
This experience was frustrating and inconvenient, and I hope RentalPlus improves their communication and reliability for future customers.
Average. The car rental company's service was decent, but the shuttle driver asked me for money to buy coffee. I told him I didn't have cash and could only pay digitally, but he insisted on cash.
It was okay. Rented the car for three days but only used it for one day to visit Civita di Bagnoregio. On the return day, it was raining, and there were some rain stains on the car surface. They insisted on a car wash and charged 25 euros, which was a bit unpleasant.
No need to wait in line. They have their own dedicated parking area, and the office for processing is right within the area, making it very convenient and efficient.
The car rental service was decent. No unnecessary chatter, straight to the point, no upselling. They just asked if we needed any snow-related services. Overall, it felt good. Additionally, the shuttle driver only spoke Italian. He will ask for a parking ticket, and we had to use the app to tell him we were going to the rental location. Everything went smoothly overall. Although it may not be as polished as those large international companies, compared to other local companies I've used a few times, this one is pretty good.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Juliet Wyclif(fe)
-
-
-
-
View more >C.Ascioti
-
-
-
-
View more >Dave Will
-
-
-
-
View more >Novia Wodehous
-
-
-
-
View more >A.Agrawal
-
-
-
-
View more >Delia Jonathan
-
-
-
-
View more >Donahue Rudolph
-
-
-
-
View more >Isaac Leigh
-
-
-
-
View more >Quintion Noel
-
-
-
-
View more >Yale Valentine
-
-
-
-
View more >Olivia Jeremiah
-
-
-
-
View more >Hardy Malachi
-
-
-
-
View more >Chester Yonng
-
-
-
-
View more >Benedict Buck
-
-
-
-
View more >Samantha Hornby
-
-
-
-
View more >Harvey Louis
-
-
-
-
View more >Belinda Alsop(p)
-
-
-
-
View more >Nora Keats
-
-
-
-
View more >Guy Haywood
-
-
-
-
View more >Cornelia Elizabeth
-
-
-
-
View more >Hot Destinations For Rental Plus
Pay for Car Rentals with Crypto