We don't speak Chinese so we didn't really talk but he took us through a very simple process and we got the car quickly!
The only problem was on the return we could not find our way to the ally that takes the car back to where we picked it up. Traffic was terrible so each failed attempt took several minutes to try again. But the agent took the car where we managed to leave it even if not at the shop.
Overall, the car rental experience in Taiwan was quite satisfactory. However, there was an incident in Douliu, Yunlin County, where our car was maliciously scratched at the hotel. Despite our attempts to resolve the issue with the hotel, we had to take responsibility and cover the costs after contacting the rental company. In the end, the 2000 RMB deposit was not refunded, which was disappointing. The rental company should have insurance coverage for such damages not caused by the customer. Since we had purchased full insurance, the company should consider offering additional options like scratch insurance during the rental process.
Had to pay an extra service fee of 750 TWD at the store, which was not mentioned during the booking. Being away from home, I had no choice but to accept it reluctantly. It wasn’t a huge amount, so I just put up with it.
Initially, there was no contact via WeChat or WhatsApp. Upon arrival, there was no pickup service, so I had to call the company myself. If you are a foreigner, you're out of luck. It took 20 minutes to get through on the phone. Upon arrival, things were different from what was described on the website; we had to take another trip to their office to complete the paperwork. In total, an extra hour was spent before we could depart. A deposit of 2000 RMB was required, and it would take 60 days to refund.
The customer service staff were very polite and provided detailed explanations. From the start of the booking, they sent guidance and location details through a chat tool, which was very convenient. Returning the car was simple—you just drive to the airport parking lot and provide the parking spot number. However, the vehicle was old, dirty, had multiple exterior scratches, and the interior was also unclean. The dashboard had a persistent yellow tire pressure warning light. The tires weren't even from the same brand, which felt unreliable. I rented a Toyota Sienta, but received an outdated second-generation model that differed from the website photos, so be cautious. The infant car seat was completely unacceptable—hard, with no soft parts, lacking ISOFIX, and secured with a seatbelt. It was very uncomfortable and seemed unsafe. I strongly recommend avoiding this and bringing your own car seat.
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