Overall, it was good. However, my flight was delayed and I didn't pick up the car until 8 PM. They informed me that picking up the car between 7 PM and 10 PM would incur an extra charge of 80 MYR. I found this unreasonable since my scheduled pick-up time was 12 PM, and the delay was caused by the flight.
I booked a four-cylinder Saga but was given a three-cylinder Bezza of a different model. We had a lot of people and luggage on this trip, and the three-cylinder car was really underpowered! Also, I booked insurance at the time of reservation, but the rental company kept insisting we hadn't. We ended up buying another one because we didn't want to risk it, even though it wasn't expensive, it was still a bit annoying.
We upgraded to a bigger car when picking up, and the trunk was very spacious, as shown in pictures. There were many of the same models on the street, but the power was lacking; the car struggled uphill with four people. Due to a rescheduled flight, we returned the car earlier without any issues, paid an additional 50 MYR for the overtime fee. The staff were always available for any issues during the rental, with good service and quick responses. Both pick-up and return processes were thorough and carefully explained. Having rented cars in many countries, this was the best service in Malaysia. Hope the pre-authorization gets released soon. The fuel prices here are incredibly cheap; it would be a waste not to rent a car.
The location is easy to find. The store is on the basement level, and the car is parked by the roadside near the store entrance. The pickup process is very quick. The car rental manager is helpful, and basic English is sufficient for communication. You can purchase full insurance on-site, otherwise, in case of an accident, you would need to pay upfront and claim reimbursement later. If the fuel level is lower than at pickup, it's 10 MYR per missing bar. For returning the car, note that you need to circle around and approach from the right-hand side of the one-way street near Starbucks.
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