The agent was extremely helpful & was waiting outside the airport with the car. That was excellent for us. We just checked the car, signed the paperwork and drove away. Thank you Enterprise!
During pickup, all documents are emailed to your inbox. Photos of the car's interior and exterior are taken and the links to these are sent to your email. Very meticulous process.
When picking up the car, they only focused on selling insurance and didn't provide any rescue details or other important information. The car broke down midway and couldn't move at all. When calling customer service, they couldn't handle more than a few sentences in English. We eventually found a local person to help communicate, and they promised to call back but never did—let alone provide actual assistance. Upon returning, they blamed us for dialing the wrong number, but we contacted Ctrip after failing to reach the rental company, and even Ctrip couldn't get in touch. Now the rental company has charged me several thousand yuan, and five days later, there's still no resolution. They keep asking for my review, but honestly, what aspect deserves a positive rating?
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