You can check in online while queuing. The staff at the store was very nice and simply confirmed with me whether I had purchased insurance before proceeding with the final payment for the rental without any upselling.
“Very happy with QEEQ. Interface with Alamo could be better.”
About Alamo:8.0/10
Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues:
1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs.
2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed).
3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.
It seems that there's a communication issue between the pick-up location and the rental platform. The location had no cars available, but I could still place an order online. After placing the order, I couldn't actually get a car, and the refund process took a long time. My order has been unresolved for over 10 days now, which is very frustrating.
“Vehicule parfait.Des efforts à faire lors de la remise du véhicule.Tres impersonnel.”
About Alamo:8.0/10
Nous aurions aimé lors de la restitution du véhicule avoir un écrit pour dire que le véhicule rendu était en parfait état.
On a rendu les clefs et au revoir.
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