Cairns airport is small, with 2-3 rental car service counters in close proximity. You can get the car just across the street, and we didn’t have to queue. The issue was an extra charge for taxes! Although we noticed it right away, the AVIS staff insisted on charging our card, otherwise we wouldn't get the car. Despite explaining that all taxes had been paid, they wouldn't budge. When asked which specific tax it was, they couldn't clarify. The worst part was that they deceived me by claiming it was a deposit to be refunded upon return, even though the charge on the card was clearly for the rental. However, the staff were polite throughout and tried to help for a long time. It seems foreign customer service is really unprofessional. We contacted the rental platform but they couldn't resolve it in a short time. To avoid delaying our trip, we had to pay, planning to deal with it after returning home.
“Long Time to get the car after long flight and with 2 kids”
About AVIS:6.0/10
When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car
We order sedan and got hatchback which was very small for our luggage and space for our kids
When we asked for our order they said that is not what we order and that we need to add more money
Top quality car and service. A little difficult with locating the car park for drop-off. Instructions could have been shared beforehand. Really good experience overall.
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