All went well. However Avis, as with all car hire companies, needs to speed up the check in process. Their computer system is extremely slow. Ridiculous slow. There was only one serving and by the time we were served the queue had grown from 0 to more than 7 and getting larger.
Car could have been cleaner.
Arrived at the store early in the morning and was greeted by a friendly white lady. Mentioned I purchased full insurance, she checked the policy and said everything was fine. The process was quick and I didn't encounter any aggressive upselling. The parking garage is newly built, with spaces marked by letters and numbers, making it easy to navigate.
really good but insurance is very confusing for a foreigner and u end up spending a lot more money both online and at the counter than u are lead to believe. that is neither clear or helpful. just be clear and upfront on the options and requirements
The overall service was very satisfactory, though there was a minor issue. The car pickup was at the rental building near ORD MMF. An AVIS staff member wearing red glasses assisted me, but the charged amount was higher than what I initially booked, and I wasn’t informed about it. I double-checked the amount later and found the discrepancy. Fortunately, I raised the issue immediately, and they corrected it. However, you should be careful, as the difference was about $300, which is quite significant.
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