The car model received was correct, but the car condition was very old, with numerous scratches on the exterior. The passenger side window could not be closed without being controlled by the driver (confirmed not a setting issue).
I had to add extra insurance because the Asian female staff insisted the insurance I bought wasn't enough, even though I thought it was sufficient. It cost me an additional 11 dollars per day. I really didn't want to argue further; it was summer vacation, the line was long, and I had already queued for an hour. I just wanted to leave quickly, so I ended up paying.
Average experience. They automatically charged for personal insurance, which I didn't need. The car condition was mediocre. I rented three MPVs in a row—SIXT is my top recommendation.
The service was decent. I usually drive a RAV4, and I feel its luggage space is suitable. At the rental store, they gave me a car similar to a Kia Sportage, which couldn’t fit all the luggage. They claimed it was a mini SUV. Eventually, I upgraded to a Toyota Sienna for an additional $150, which had a spacious luggage compartment. By folding down the third-row seats, it seemed to accommodate six 28-inch suitcases and four 20-inch suitcases. In the future, I'll make sure to check the differences between compact, mid-size, and full-size vehicles carefully. Otherwise, substituting within the same class could be awkward.
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