The line up ridiculously long. Only 1 staff member. Over an hour wait to get to the counter. Confusion with key to match car and stall number. I will pay more next time to avoid Avis car rental.
Never again. - worst service
“The line was too long and I was going to miss my flight”
About AVIS:2.0/10
I went to the airport to rent a car, and needed to drive to Long Beach to make a flight. The line must have been over a hour long. I ended up spending another hundred dollars and renting a car with Hertz because they did not have a line. I'm glad I did because I would have missed my flight had I waited
Your customer service online and contact number is atrocious. Location only open from 9am-12pm. Customer service on the phone was completely useless and incompetent. Avis acts as if they have nothing to do with Avis locations and are incapable of contacting anyone else within Avis especially their car rental locations.
“Awful. Having to wait for 3 hours for my car and the oil maintenace reminder always came on.”
About AVIS:5.0/10
I had to wait for 3 hours to get a car. They had a long, long line up and by the time I got to the counter they were out of cars. They gave me a large Toyota 4runner instead of the Camri I had reserved. I doubt I will use Avlis again. They were totally incompetent.
The first car the back hatch did not work. Then they gave me a Jeep renegade which I could not fit into. The third car a chev. Suv was fine. But it took way to long, and the young girl behind the counter did not care.
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