The service was fine, but the car was changed from a Ciena to a Chrysler. I understand Americans value consistency in car models, but the Chrysler was really hard to drive. Went back to the store the next day to switch to a newer Chrysler, which was a bit better.
“Wrong type of car had a negative impact on my trip.”
About AVIS:7.0/10
I was very disappointed I didn't get the vehicle (or equivalent that I booked). I booked a small fuel efficient car but was given a large car with poor fuel efficiency increasing the cost and environmental impact of my trip.
The car model did not match the one in the description, and the tire tread was too shallow, making it prone to slipping. However, the car rental customer service was quite attentive. We initially wanted to switch cars, but later canceled because our schedule was packed and switching cars was very convenient.
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