Very good rental, there was a waiting line for about 30min, lady at counter tried to sell additional insurence, but thats nothing new. Overall very good experience. We got a Lancia Ypsilon, as did all the people in the line. But it was a nice car, new and very drivable, even to the etna.
About QEEQ:8.0/10
Very good platform, helpful for rentals, great deals
Based on various reviews online and my personal experience, it's the typical Italian way of doing things. The efficiency was decent, the staff were quite laid-back, but everything worked out fine overall. Communication was fairly smooth, although using a translation app was necessary. The car provided was a CHR with great features, and it drove very smoothly.
The counter service was a bit slow, but the efficiency at the pickup and drop-off locations was very high, and the staff was extremely enthusiastic and helpful with any issues. They did not push insurance aggressively at pickup, which made the experience very pleasant. They also conducted a joint inspection of the car at pick-up and proactively pointed out any hard-to-notice damages. I will likely choose this company again next time!
location is easy to find across the terminal; waited a while as cars was supposedly being washed; first car showed has actually damaged, so waited again for 30 min to find another vehicle
Cannot reach them by phone. Unsure if it's because it's Sunday or if it's always like this. Tried calling to ask about accident procedures but no one answered.
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Customer Service
M.Papi
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View more >Hilary Rusk
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View more >The service professionalism was average, and the introduction was rough. The pace was slow. The vehicle provided was not clean.
The vehicle was not clean when picked up. The booked car was not the same model when picked up.
Donahue Rudolph
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