The car rental company's customer service aggressively pushed insurance. Renting a small car for 6 days required purchasing insurance worth over $137, which is more than double the rental fee. It took nearly three hours to finally get the car.
Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.
PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto!
El depósito de seguridad aún no me lo devuelven!.
About QEEQ:10.0/10
Considero bastante desagradable mi experiencia en esta ocasión, en QEEQ me ofrecieron pagar una seguranza para poder rentar el vehículo, pagué una aseguradora por cada día.
Vaya sorpresa que al llegar a la agencia, me dicen que ese seguro No me es válido, que debo de pagar otro seguro ya que si no lo pago no me podían hacer entrega del auto.
Les mostré la póliza del seguro pagado y no me lo hicieron válido por lo cual tuve que pagar otros 4,000 por otro seguro.
PÉSIMA EXPERIENCIA, el personal fue sumamente grosero.
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
Terrible experience! They wouldn't let me take the car without insurance. I wasted three hours at the pickup location, the staff even changed shifts, and I still couldn't get the car. After contacting them, I had to sign an additional agreement and pay several times the security deposit to finally take the car. Then, after refueling, the car broke down again. I spent another three hours waiting for them to replace it. They didn't speak the same language, but luckily the car broke down at a gas station; otherwise, no one would have helped me. In the end, I couldn't even calculate the extra fuel costs. This was absolutely awful!
This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.
“Very Negative Experience with MAS - significant and aggressive upselling”
About MEX:4.0/10
Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.
About QEEQ:8.0/10
Tries to help resolve the issue, and followed up regularly. They were really good.
Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.
La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM
About QEEQ:10.0/10
Todo muy bien aunque tubimos que pagar ese seguro extra a un asi el precio es bueno de otra manera ubieramos pagado mucho mas.
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