1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service.
2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them.
3. I haven't received a refund for this charge yet, so I can't make a final judgment.
4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.
We didn’t agree to add any extra insurance, and it wasn’t explained what additional service was added. We were charged 72.78 CAD and initially thought it was some kind of service tax issue. Later, after communicating with customer service, we found out there were no additional charges.
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