Pickup was relatively easy, though finding the pickup point at Brisbane airport was not quite so straight forward, and they tried to sell us more insurance even though I'd already taken additional cover.
Drop off was a nightmare, finding the actual location was not easy, thankfully when we called the office they guided us in.
I booked toyota camry but finally they provide a SUV car for my family which is more comfortable and steady which driving. The staff is nice and explain clearly to me regarding the law and regulations
My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.
“Totally cheating!!! Never rent from Budget ever again”
About Budget:2.0/10
I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no.
I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't.
I won't rent from Budget ever again.
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