The car they provided had a loose front left fender, and it shook loose after driving over bumps. Thankfully, I bought full insurance. However, the deposit hasn’t been refunded yet—still waiting.
Rented during the off-season, no waiting required, completed the formalities and picked up the car immediately. The car was not the model I reserved and was slightly smaller than expected. When returning the car, there was no staff in the office area, had to call someone to come and complete the return.
The pickup process took longer than expected when compared to other companies I have dealt with before. Upon returning the car, the rental company informed me that there were scratches on the front disc wheel and charged me 171 euros. However, when I received the invoice via email, it stated that I only owed 140 euros.
I picked up the car around 5 PM and it took approximately 40 minutes. The staff member mentioned that flights at this time might be more frequent, resulting in staff shortages. The tire pressure was low because it hadn't been inflated in advance. I felt like I had to keep pushing the staff to handle things for me. Also, the car wasn’t provided with a full tank of fuel, which made it harder to manage the fuel level when returning. The car features CarPlay, auto hold, and a touchscreen, but it does not have a rearview camera.
Good service, the store is easy to find, and the staff are patient. However, they charged over 7 euros for interior cleaning, which is not common with other rental companies.
The efficiency at the Europecar counter is extremely low. While Sixt could handle three customers in the same amount of time, Europecar can only handle one. This is because every customer has to communicate with the counter staff who are not very proficient in English. The staff also have to type in each letter of the name, address, and phone number one by one, which is very slow.
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