The service was average, but at least it wasn't troublesome. It was okay. I booked a RAV4 but ended up with a small Ford SUV, which seemed a bit cheaper.
“I got a great deal on a good car with no surprises or issues.”
About Hertz:9.0/10
Unfortunately no car was available when we arrived there was a delay in getting our car the staff were helpful and sympathetic. Everything esle was smooth and easy.
About QEEQ:10.0/10
Although I did not know if QEEQ at the time and was a little worried, I got a great deal on a good car with no surprises or issues.
car had not been cleaned properly with trash in the car.
Staff on counter gave me 2 keys locked together by chain which is pointless as you lose one, you lose them both. did not try to rectify this and said that this is how it comes
About QEEQ:10.0/10
easy booking,
good car for our needs
answered queries i had with hertz when i couldnt get through to hertz on a phone line
When picking up the car, the customer service first tried to upsell insurance, which surprised us. We refused. During the paperwork and signing process, we noticed the price differed from what was shown on the initial booking. We asked the staff to check our booking, but she said she couldn't understand it. We asked her to get a Chinese-speaking customer service representative, but there was none available. She acted arrogantly and unhelpfully, so eventually, we wrote on the form that communication was impossible, signed it, and took the car.
The car was in good condition and fairly new. They tried to upsell insurance, but the service was still decent after declining. However, the one-way drop-off fee was very expensive.
I think we got the oldest 7-seater of the Lot. Seats full of stains and after driving a few miles I noticed the brakes could need an overhaul. Didn't mention all of this, because if I did, this would definitely interrupt my Travelschedule. On top of this Hertz charged a Windscreen repair of which I could buy the whole damn Car!
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