The staff were friendly and patiently explained all the details of the booking, including the cost of adding an extra driver and the credit card pre-authorization amount. They answered my questions patiently, such as about fuel types and whether AUTO PASS was included. There was no aggressive upselling of products—just a simple inquiry about whether we needed additional insurance.
The reserved car model was unavailable, and neither the rental company nor the platform informed us in advance. In fact, we are not very familiar with other car models.
Arrived on Saturday night and used self-service, which was a bit complicated. Fortunately, we saw the Northern Lights that evening, which brightened the mood.
Rented two identical cars at the same time, but the deposit was 3000 NOK for one and 8000 NOK for the other. When I asked the staff why, they said they randomly entered a price. How can this job be done so arbitrarily? It seems like there are a lot of shady practices! The car was a Suzuki version of the RAV4 with 18,000 km on it, which is relatively new. There were noticeable scratches on the right side, and both the exterior and interior were not very clean. Overall, just average!
Mostly self-service for picking up the car. The pickup location is right next to the baggage claim area, easy to find. Both pickup and drop-off are at the same spot in the airport's P10 parking lot, where nearly all rental cars are located. The rental experience was very successful. The hybrid cars in Norway are great, unlike the situation in Iceland where the battery wasn't working.
Terrible. The actual car provided was a Toyota RAV4, which costs only around a hundred thousand yuan in the market, while the intended rental was a Volvo 60, valued at six hundred thousand yuan. The difference is huge, completely unmatched, and not in the same value tier, but the charges were the same. Service coordination was futile, leaving me speechless and with a very poor experience.
There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.
I rented a car from Hertz for one day at Bergen Airport on May 3rd. They did not provide any paper documents and promised to send the contract and receipt to my email, which I never received. Therefore, when I picked up the car at the Hertz branch in Evones Airport around 10:00 AM on May 4th, I carefully checked each charge on their tablet. The order on the rental platform indicated that I needed to pay 1411 NOK at the branch when picking up the car. When I showed the rental fee as indicated on my order to the staff, I found two insurance charges in the contract. I immediately questioned them and informed them that the rental fee I paid already included three basic insurances, so I did not need any additional insurance. The staff told me that these two insurances were mandatory by Hertz. I added an additional driver for 4 EUR/day for three days. I took a photo of the contract receipt page with my phone, as Hertz’s branch still did not provide any paper documents. The charges for this 3-day rental period from Hertz were reasonable, and by the way, the E10 in the Lofoten Islands is a national scenic road with no tolls! Everyone knows that! So making up toll charges is impossible. I remind everyone who rents from Hertz and picks up the car at the airport, if the rental fee is paid at the branch, be sure to carefully check each charge on the tablet! Because Hertz will add extra insurance and other fees!
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