The rental company offers packages that include toll fees and insurance, which is quite suitable. It saves the trouble of car inspection, and the car provided even has a green zone permit.
The wait time at the airport for car pickup was incredibly long. I had to make five or six calls before getting through, and then waited for a long time before the pickup arrived.
El coche que me pusieron, es el que reserve. Pero le comento que por fuera estaba entero sucio, de polvo negro y manchas de agua. Al tocarlo te de dejaba los dedos negros, tengo foto de todo el estado.
Además, tenia muchos roces, cubiertas de rueda rajadasc, que era un peligro, Tuve que realizar fotos, para que no te timen. Porque el responsable de entregarte el coche, no te acompaña en ningún momento. En el interior del coche, los dos asientos delanteros estaban con manchas de fluidos "X". Todo se puede apreciar en las fotos. Y no nos quiso cambiar el coche.
Por otra parte mas importante, el alquiler costo 18 euros, pero cuando llegas allí te piden 80 euros mas, para no tener que dejar fianza, y te imponen que debes cogerla, para estar seguro y que Polonia es un lugar peligroso para los coches. Te sientes ESTAFADO completamente.
La fianza que me cogieron fueron 740euros, que no te la devuelven hasta pasados 15 -30 días. Una vergüenza. Nunca mas reservaré con FLEX TO GO. Prefiero otras compañías, aunque el alquiler valga mas, pero no te quitan de fianza mas de 100 euros.
About QEEQ:8.0/10
La plataforma bien, aunque tarde en recibir el correo de nuevo miembro.
Pero con buen resultado.
Por favor, hablad con las empresas que no timen a los clientes, porque perderéis personas que reserven en QEEQ.COM por culpa de FLEX TO GO.
1. No physical rental contract. The electronic contract is overly complicated, making it hard to identify any damage to the car. 2. The car return process does not include on-site inspection; they only said they would send an email. 3. The deposit takes three months to be refunded, whereas other rental companies usually process it within three working days. Not recommended.
The driver picking me up refused to go to the designated Subway entrance, and I had to call several times to get him to come. It's quite far, over 15 minutes by car. The counter only had one or two staff members, and they were very slow.
Do not book from this company, it is full of traps — each issue is different.
First rental period: July 25, 2024 - August 23, 2024
Second rental period: August 23, 2024 - September 5, 2024
1. During the first rental, the staff informed us that the fee for adding a second driver would be capped at 50 euros, which sounded reasonable. So, we changed our second booking from another rental company to Flex to Go. However, when it came time to add the second driver for the second rental, they said it would cost 13 euros per day, totaling 168 euros for 13 days. Normally, rental companies have a fee cap for second drivers, usually around 60 to 80 euros. This was the first trap.
2. On the very first day of the second rental, the warning light came on, indicating low tire pressure. We checked it at a gas station and found the pressure was fine. On the sixth day, another warning appeared saying the car needed oil and was due for maintenance, with a driving limit of only 300 km remaining. We headed to the nearest Flex to Go location in Nuremberg to exchange the car, which took two hours. Yet, the company did not send us a new contract after the car exchange. After two days of follow-up through Zuzuche (their platform), we received a very perfunctory contract from Flex to Go, which did not include details like scratch information for the vehicle. Luckily, we had documented all scratches with photos and videos.
3. On the fifth day of the second rental, the front desk staff who had originally served us called, accusing us of entering Czechia without paying the cross-border fee. I confirmed that we had not traveled to Czechia, but they insisted we had been “abroad” and charged us 600 euros. The next day, we went to the Nuremberg Flex to Go branch and checked the car's GPS, which showed that the car entered Czechia on June 1, 2024. However, we were not the ones who went there—yet they still held us responsible for it. The front desk's confusion meant that this penalty was actually related to the first rental, not the second.
4. During the first rental, we paid the cross-border fee, but due to the staff's negligence, we were only marked for Zone 1. The countries we visited were also included in Zone 2, which led to a penalty of 600 euros.
The car was pretty good, but after returning the car and coming back to my home country, there was a dispute regarding the car's condition. It took nearly three months to resolve, and the appeal was successful.
⚠️ To avoid disputes, please make sure to take photos with watermarks on the day of return.
We waited more than 40 minutes to pickup the car. There was only one person helped with that process, not enough for the amount of the people that was waiting.
The rental service staff were relatively inefficient. The two German locals ahead of me took nearly half an hour to complete their rental process, chatting while handling the paperwork, without considering the queue behind them. However, when it was my turn, the process took only 10 minutes. The first car had some issues, but they quickly replaced it with another one. Overall, their service attitude was still good.
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Benedict Buck
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