When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.
No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.
I feel tricked by this company. They charged me for a full tank of gas and said they would refund it if I returned the car with a full tank. But when I returned the car, they said the refund wasn't possible.
Hi team,
We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking.
Regards,
Margie Garcia and Karam Paul
About QEEQ:10.0/10
Hi team,
We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking.
Regards,
Margie Garcia and Karam Paul
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