I rented a car from Enterprise, and it was very dirty. There were splashes of liquid on the screen that hadn’t been cleaned. On the Amalfi Coast in Italy, the tire broke. I called roadside assistance four times. The first three times they told me to wait for a text message, but nothing ever happened. Every time I called, it felt like the first time—it seemed like they didn’t have any records of my prior calls. Each time, I had to start from scratch! After the fourth call, I finally received a text message. An hour and a half later, a flatbed truck arrived, and we—along with the car—got on board. On the narrow mountain roads, the driver sped furiously for half an hour—it was more thrilling than a roller coaster! The driver was completely reckless! When we got to the destination, he inserted a tire plug to fix it. That was it! He then charged me 30 euros in cash and, upon my request, wrote down the amount. When I returned the car, they refused to reimburse me. Also, when picking up the car, I realized the premium insurance I bought via Zuzuche had a deductible over €9000, so I reluctantly purchased true full coverage insurance for over €30 a day, just for peace of mind. However, this €30 was also non-refundable. I felt like I wasted an entire afternoon and made so many calls. Luckily, the local Italians I encountered were quite friendly and helped me report the location in Italian four times. I was fortunate to have purchased a local SIM card, which allowed me to make calls and receive texts. The 4G card I bought in China couldn’t make calls and had terrible signal quality. Everyone, pay attention to avoid these pitfalls! Without the ability to make calls, I would’ve been completely stuck. Of course, good English is necessary to understand the Italian accent. If you know Italian, you can ignore this comment.
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Uriah Hemingway
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