GERMANY CAR RENTAL REVIEWS

I booked a Lynk & Co 01, but they gave me an MG, and it's a manual! How can these two cars be considered the same class?

Todo estuvo bien

Se debe mejorar en que las empresas reciban la reservacion y que si tengan disponibles los carros.

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Qeeq is the easy platform for car rental. Highly recommend.

I booked a luxury brand, even if the same model isn't available, a similar class car should be provided. In the end, I got a Renault. When I asked if I could change it, they said no, but I could pay extra for an Audi A4. This left a bad impression.

I booked the rental car two months in advance and called Europcar before departure to confirm that there would be no issues picking up the car at the store. I rented an automatic BMW X1 and scheduled to pick it up at 10 AM. However, when I arrived at the store, they told me there were no cars available, not even the automatic ones, except for a Volkswagen Golf and other manual cars. I explicitly mentioned that the Golf couldn't fit our luggage, and we don't drive manual cars back home. After much argument, I finally got a significantly downgraded Toyota CHR at 11:30 AM. Despite the pre-authorization being lifted after returning the car, without any notification or email, they directly charged 87 euros. I am currently disputing the transaction.

The car was pretty old and knackered, and parked on the top floor of a multi-storey car park with limited lift access, so we had to carry heavy suitcases up the last few steps. The Alamo staff were friendly but there were some hidden catches (not allowed to take the cars on a ferry, for example). Drop-off very quick but I haven’t received any sort of receipt from them.

Qeeq great as always.

1. The breakdown and origins of each fee were unclear. I never received the contract after picking up the car. They said they'd email it in 3-4 hours, but I never got it. The detailed invoice was only provided when returning the car, and it wasn't clear enough; 2. We booked a Volkswagen, but they gave us a CUPRA at the same price, despite having reserved the Volkswagen well in advance and arriving on time. The car rental company switched our car under various pretexts, which was unreasonable and resulted in extra costs; 4. On the return day, the car was fully refueled and had no issues, yet the invoice included a full tank refueling charge... 5. We only agreed to the full insurance, an additional driver fee, and the cross-border fee for driving out of Germany. No other charges should have been applied. Besides the 5200 RMB for the rental, my credit card was overcharged by an additional 8000 RMB, with excessive extra fees.

They gave me a much smaller car.

todo muy facil y muy fluido. sin imprevistos sobre lo contratado

mejor oferta y muy buen servicio

excellent service

excellent service

Well, the overall experience was excellent. When I picked up the car, it was a new vehicle.

Dissatisfied with the car model

Wrong navigation address, unfair charges, very dissatisfied

السعر مرتفع جدا

منصة ممتازه

Arrived an hour early to pick up the car, only to be told that the model I reserved wasn't available. I was offered an upgrade to a higher-end model for an additional 14 euros per day, or I could wait another hour. Reluctantly, I waited another hour. Other Chinese travelers on the same flight faced the same issue. An hour later, I came back to pick up the car and was informed that the BMW X2 was still unavailable. They only had a BMW 216 in the same class, but I argued that the website indicated the same class vehicles did not include the BMW 216, and the rear space of the 216 is significantly smaller than that of the X2. My argument was ignored, and I had no choice but to upgrade to a BMW 318, paying an extra 14 euros per day. During this time, I made a special trip to the garage to see the car, only to be given the wrong key, making the trip pointless. They also suggested I buy additional insurance, which I declined. Overall, it took two hours to pick up the car. Their attitude was not exactly bad, but I wouldn't call it friendly either. The entire experience was very poor! In the end, I paid a lot more for a car that I didn't expect.

Instructions were unclear. I returned the car to the airport parking lot on time, but they didn't process it promptly and charged me an extra 100 euros for being late.

The car pickup process took a long time and the procedures were complicated.

Average

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

It’s okay.