The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.
Car not the one ordered
Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar
Billed for petrol on return even though car was full tank
1. it is really difficult to find the way to drop of the car. They give you a picture with the way you have to follow in order to deliver the car but on that road there is not any petrol station to fill the car and is like a labirinth.
2. On the paper which you received when you take the car sais that if you want to drive on the highway you have to pay . There is not clear of how much money you have to pay and the sign of the car for the swiss highways there is not sticked on any car of Europcar . That means that company does not stick the stickers in order to pay 40 euros just to drive on swiss highways. When i ask them about the sticker they told me is mine. The sticker is not mine it is has to be stuck on the car.
3. They told me that i will be charged with petrol because i coouldnt find a petrol station on the map they told me to follow and till now i have no idea about the cost.
About QEEQ:10.0/10
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