Very satisfied with service provided.

Top customer service at Hannover airport.

Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car. At drop off they told me on weekends not the Europcar staff is on duty but some third party company. In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything. The car was ok, but nothing more. Highly not recommend.

extra airport fees, which were not mentioned anywhere in the booking process

Very pleased with booking and car provided. The car was a good 10 minutes walk to collect and no one came with us to confirm the cars condition. We were not told the cars condition even though we asked and were expected to accept their inspection with small print telling us to report marks. This meant that even if we found marks they already knew about, we would have to walk back adding approx 30-40 minutes to our collection after walking there and back and queuing again. We found a very small mark when we lifted the boot hatch under the lip (not visible if boot not opened) it was two small scratches less than a centimetre each. 1. assumed this was already noted. 2. Our experience is that anything under a centimetre long is accepted as normal ware and tear. When we took car back an attendant in the car park took ages to look all over the car. Found the scratches and reported it as our damage. Made a big deal of it explaining all they ways we could have scratched it and that most people lie about scratches so we weren't to be trusted. Then we were told to go to the counter inside the terminal where we were told that the easy rent car insurance would be enough and we should have taken out their insurance. After 20 minutes of dispute my husband showed him the picture we took and he said oh that's tiny, we won't charge you for that. It took an hour to drop off the car!!!

It's too much to get 800 Euro on a reservation with cost less than 100 Euro.