Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
About QEEQ:10.0/10
Easy to use.
Reply by Qeeq: Thank you for your comment. The pick up instruction is on the Voucher we sent in confirmation email. If you need any help, please feel free to contact with us.
Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
We arrived to find the car we had booked wasn’t available
They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with
When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers.
We ended up taking the people mover as we had two small girls with us
The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car
It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
“We had to queue up at the Europcar reception for over 60 mins with 3 tired kids.”
About Europcar:7.7/10
Waited too long to get the car and staff were not very helpful.
About QEEQ:10.0/10
EasyRentCars was easy to book
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Customer Service
All good in the end.
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