1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.
The car rental location was extremely hard to find, the car had warning alerts, and there were no similar vehicles available for replacement. The company was unwilling to upgrade the vehicle and no one resolved the issue. They only assured that there were no major safety concerns.
The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded.
At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined
About QEEQ:8.0/10
Was just a little concerned that no deposit was required pre collection date. However all seemed ok
Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.
About QEEQ:10.0/10
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Customer Service
very good overall experience
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