“Good counter experience at pick up.
Dirty car.
Good reliable car.
Nit picking employee at car drop o”
About Europcar:7.0/10
We struggled to understand why a pin head size mark ( this is not an exaggeration) on the windscreen was the focus of attention especially given the very dirty car we were given at pick up.
Fortunately my wife had photographed every surface of the car at pick up and she was able to identify the pin head on one of the photographs.
This really concerned us as a trust issue for us with Europecar.Their cut off for what is an issue with a car being returned seems very out of step with other companies which use the size of a coin as the cut off.
Are Eoropecar trying to set up customers for pay outs or was this just one over zealous employee?
I would appreciate a response to this question
Thanks
On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact.
The window had a chip in the middle.
The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days!
There was no windscreen wipers nozzle at all.
The battery of the car for electric drive was empty
The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.
The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.
At the counter, they kept saying there was no reserved 3 Series Touring and kept pushing for more expensive options. However, I actually saw several 3 Series Touring cars in the parking lot.
Hidden charges during vehicle pickup. I booked a Hyundai TUSON but was given a Q2. I doubt if Q2 and TUSON are in the same category. In the end, I had to pay an extra 6000 to get a Q3. This is a hidden price increase tactic. If Hertz doesn't have your reserved model, they upgrade you to a higher category for free. That's the difference.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Yehudi Back
-
-
-
-
View more >K.EL JACIFI
-
-
-
-
View more >R.Morrison
-
-
-
-
View more >Bevis Motley
-
-
-
-
View more >J.Haselum
-
-
-
-
View more >Alan Harry
-
-
-
-
View more >Rod Black
-
-
-
-
View more >Phoenix Barnard
-
-
-
-
View more >Jocelyn Thomas
-
-
-
-
View more >I.Doron
-
-
-
-
View more >Eden Dutt
-
-
-
-
View more >Hermosa Charlotte
-
-
-
-
View more >A.USUI
-
-
-
-
View more >Geoffrey Fanny
-
-
-
-
View more >Ivan Kent
-
-
-
-
View more >Mick Flower
-
-
-
-
View more >Jerome Stephen
-
-
-
-
View more >Alexander Truman
-
-
-
-
View more >D.D.
-
-
-
-
View more >Murphy Bernard
-
-
-
-
View more >Car hire Brands Ranked In Paris
Pay for Car Rentals with Crypto