Avis people were extremely helpful and friendly.

On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided. The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter. Not really complaints at all just things to mention that someone may freak out about.

The counter staff was great!

We had many troubles to leave the car beacause of the location. It was in the center of NYC, anyway the counter staff really helped us to leave the car in the correct location.

New model, very good car and service.

Very easy to book through QEEQ. Like the app

I will never use Avis again. Vehicle broke down , vehicle seized up doing twenty miles and hour to a dead stop,I we were almost hit and then a comparable vehicle was not brought to exchange. They left us stranded on the side of the road said it would take four hours for replaced vehicle. Several hours later and several unnecessary calls asking what type of vehicle is needed. 12 hours later still. A vehicle to small was brought, we did not except vehicle. This service was Completely unexceptable. I will never recommend this company. Terrible experience!!!!!!!

Like: I loved the Kia Sedona!