Poor vehicle condition, with three unrepaired damages. Poor service, minor collisions must be handled by the user at the police station. The car's dashcam SD card was also damaged, so the police couldn't retrieve any data. It took several days to handle everything by myself, with communication, coordination, traveling, providing various documents, and explanations, with a total duration of over 6 hours. A very small scratch cost a full coverage deductible of 4000 THB.
The service was nothing special. Be sure to check the car thoroughly during pickup and take plenty of photos. QEEQ has difficulty managing its partner rental companies. I booked a Honda City (known as Greiz in China) but was given a Honda Jazz (known as Fit in China). I chose a sedan because I had a lot of luggage, otherwise I could have opted for a smaller hatchback. When I raised the issue during pickup, QEEQ and the rental company both insisted they couldn't change the car because it was in the same group. We managed to fit the luggage by folding the back seats, but if there had been four people traveling, it would have been impossible.
The staff's English is average, and it's hard to understand them. The car model we booked was unavailable, so they replaced it with a VIOS, which had four or five scratches. When returning the car, they did not inform me about the scratches or any additional charges; they simply told me everything was fine, and I could leave. They also did not provide any damage assessment report or receipt for charges, resulting in me not having the necessary documents when I applied for compensation on the car rental platform after returning home.
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