The service was quite good. There were a lot of people when I went, I waited in line for about 25 minutes. The car model I reserved was unavailable, but they upgraded me to a larger size for free, although I prefer smaller cars.
Europcar and Advantage share the same location. I took the Advantage shuttle to the site, where both companies are separated, but you can process your rental at either one. The staff even used a translator to assist with any confusion, which was very considerate.
I can understand not having the SUV I reserved and agreed to a replacement, but don't substitute it with a regular sedan.
Return process is inconvenient
Language barrier, no Chinese service. The rental company only asked if I needed basic or full insurance. When I chose basic insurance, they added two mandatory insurances: PAI/PEC INSURANCE and RSP. I still don't know what RSP is! I originally booked a RAV4, but they gave me a Toyota Sequoia at the store. It was okay, just too big and fuel-consuming.
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