Dollar are the company we trust. Their staff are excellent and b knowledgeable. We had a slight problem and it was sorted by a very courteous staff member in 10 mins.
When we arrived at the store, they said there were no cars available. We had two options: pay extra or wait for someone to return their car. Waiting would take 4 hours, so we agreed to pay extra. They charged us an additional $100 per day, totaling $200. For just a Polestar 2, that comes to $200 per day, which is outrageous. Terrible service. I wouldn't recommend renting a car from Dollar; it's really poor.
The other comparable cars in my value class were not of standard. Counter staff were too tough on upselling. Free upgrade after complaint but car was in a state. Not clean. Scratches and bumps everywhere. Been back 2 days and still yet to receive deposit back
About QEEQ:10.0/10
Simple. Efficient and cheapest on the market. Will be using you guys again
Dislike: We were told upon pickup that the rental was invalid because we were residents of the USA. They said we were somehow avoiding US taxes with the rental we had found through EasyRent Cars. If I hadn't been a Dollar Express member I believe they would have declined to provide us the vehicle.
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