Autostrad Dubai International Airport - Terminal 1 Arrival Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Wanda Copperfield

United Arab Emirates

Reviewed: Mon, Jul 1, 2024

About Autostrad: 6.0 /10

The rental company's efficiency is extremely low.

About QEEQ: 10.0 /10

1 days rental

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Sebastian Acheson

United Arab Emirates

1 days rental

Reviewed: Mon, Oct 21, 2024

About Autostrad: 4.0 /10

Pros: The location is right at the airport exit, making it very easy to find. The rental process was quick, and the car was relatively new. We rented it for 11 days, and overall there were no major issues. However, the car's audio system was terrible, which might be due to the Nissan Kicks itself. Cons: First, I suspect the car might have been in an accident before. The trunk door was full of glass shards, and after driving on bumpy roads, the glass shards scattered all over the trunk. This also caused the rear-view camera to be misaligned, which almost led to a collision while reversing. These were minor issues, though. Second, we planned to cross the border from the UAE to Oman, traveling from Dubai to Abu Dhabi on the 5th and then from Abu Dhabi to Oman on the 8th. To do this, we needed an NOC document for border clearance. The rental office at the airport told us to come to the airport location between 3-6 PM on the 5th to collect the document and pay the fee. They said it had to be processed at their location and needed two days to prepare. I specifically emphasized that we would cross the border on the 8th and return on the 13th, not the 5th and 12th. On the 5th, when I arrived at the airport, I expected to pick up the document and leave quickly. However, the staff seemed clueless as if they had forgotten, and told me to wait 10 minutes. In the end, I waited 30 minutes. The airport parking fee is calculated by the minute; after 40 minutes, it cost me 80 RMB. Fine, I let that slide. But on the 8th, when I was preparing to cross the border, I discovered that the document was issued with the wrong dates—5th to the 12th instead of 8th to the 13th. I had a booked hotel reservation for the 13th, so I had to find the rental company in Abu Dhabi to correct the document. This not only delayed my trip by an entire day, but I also found out that I could have processed the border clearance document at any branch, not necessarily the airport. Not only was the document issued incorrectly, but I also had to unnecessarily pay for airport parking. To make matters worse, when I modified the document in Abu Dhabi, the staff told me it only takes 30 minutes to issue it. So why did I waste two days earlier? This is ridiculous. I will also post this experience on Xiaohongshu to help others avoid this trap!