I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!
“Overall very happy with the cars and the experience of booking as well as pick up and drop off”
About Europcar:10.0/10
Car was in a great condition.
Looked to be brand new.
Very clean
Spacious
About QEEQ:10.0/10
Easy to find cars and compare rates across car rental companies. Used it twice in the last 2 weeks.
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