Good booking experience, low average rental car agency experience
Italy
Reviewed: Thu, Jul 11, 2019
About Centauro:7.7/10
We booked a Fiat 500 and received a Ford Fiesta which had a really high consumption of gasoline.
To pick up the car, we had to wait outside of the Airport, which we found after like 15 minutes. But after that we had to wait 50 minutes until the transfer shuttle arrived. The driver was so kind to let us put the luggage inside the bus;) No help needed, thank you!
With that in mind we ordered a mytaxi after our trip at the drop off location. Because we just saw the shuttle leave and did not wanted to wait anymore. We recommend using uber or mytaxi instead of the untrustworthy shuttle from Centauro. It cost us around 15 EUR.
Additionaly we got the car 3/4 fully loaded with gas. I insited to get it full to full as we booked it through the app but the lady at the desk did not want to move a finger. So we had to bring it back 3/4 full.
The paperwork process was very quick, with no extra sales pitches. Returning the car took only 3 minutes. The staff inspected the car briefly and then explained how to take the shuttle to the airport. The car was in great condition, and everything went smoothly!
When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.
Unethical company. They forced an extra charge of 68 euros during pick-up and unfairly charged 290 euros for scratches during drop-off. Be very cautious if you don't purchase extra insurance.
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Customer Service
Good booking experience, low average rental car agency experience
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