Very professional and considerate! We initially booked a Mercedes B-Class, but seeing that we had a lot of luggage, the staff upgraded us to a brand new Touran. Awesome!
“Very poor. There were many ways Europecar could have supported me at the pick up time.”
About Europcar:8.0/10
I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time.
I waited the 3.5 hours.
They gave me the car that they were going to charge me 70€.
This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.
About QEEQ:10.0/10
You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.
The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded.
At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined
About QEEQ:8.0/10
Was just a little concerned that no deposit was required pre collection date. However all seemed ok
Like: Very good service and all questions answered. Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.
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Customer Service
Good experience for our first ever car rental
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View more >Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.