1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV
Curtis
United States
Reviewed: Wed, Jul 31, 2019
About Thrifty:7.0/10
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while
About QEEQ:8.0/10
Very User friendly
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Customer Service
1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV
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